Service Contracts

Service Contracts

Ionflight offers comprehensive service contracts for your ICP-MS. We provide several options to meet diverse client requirements and budgets. All contracts include exceptional technical support, accessible via telephone and remote access using TeamViewer. If on-site service is required, we will promptly dispatch the first available engineer along with the necessary parts identified by our technical support team to ensure minimal downtime.

We offer a genuine on-site response guarantee. Upon completion of repairs, you will receive a Performance Report demonstrating the proper performance of your instrument, which will correlate with the pre-contract data collected by Ionflight. All our contracts except for the Technical Support Contract, include a preventative maintenance visit, as routine cleaning and recalibration of your instrument are essential. These visits are often neglected or not executed correctly, leading to potential downtime from issues developing over time. At Ionflight, we proactively schedule and perform these maintenance visits in a timely manner, and the cost of the contract includes the PM kit.

Contract Types

Comprehensive Service Contract:

• Unlimited on-demand service
• Includes all parts, labor, and travel
• Excludes application issues
• 72-hour onsite guarantee (contract extended by one week for every missed day)
• 2-hour call back for tech support
• Unlimited remote diagnostics
• One annual preventative maintenance (includes all parts for PM)
• 5% discount on consumables
• 10% discount on user training

 Limited Service Contract:

• One emergency visit includes all parts and labor
• 72-hour onsite guarantee for emergency visit
• One annual preventative maintenance (includes all parts for PM)
• 2-hour call back for tech support
• Unlimited remote diagnostics
• 5% discount on consumables

Preventative Maintenance Service Contract:

• One annual preventative maintenance (includes all parts for PM)
• 5-day guarantee for any billable demand service request
• 2-hour call back for tech support
• Unlimited remote diagnostics
• 5% discount on consumables

Technical Support Contract:

• 2-hour call back for tech support
• Unlimited remote diagnostics
• 5% discount on consumables
• Technical guidance to component level